1. Acceptance of Terms

By accessing and using HarGharPG ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

HarGharPG is a web-based property management platform designed for PG (Paying Guest) and co-living operators in India. The Service is provided by Cohesyn ("we," "us," or "our").

2. Description of Service

HarGharPG provides property management software that enables PG owners and operators to:

Manage multiple PG properties, rooms, and beds
Track tenant information and occupancy
Handle rent collection and revenue tracking
Generate invoices and billing statements
Send notices and communications to tenants
Manage inventory and mess operations (with add-on features)
Access analytics and reporting dashboards

The Service is available through various subscription plans (Starter, Growth, and Custom) with optional add-on features.

3. User Accounts and Registration

To use HarGharPG, you must:

Create an account with accurate and complete information
Maintain the security of your account credentials
Notify us immediately of any unauthorized use of your account
Be responsible for all activities that occur under your account

You must be at least 18 years old or have the legal authority to enter into binding contracts to use this Service.

4. Subscription Plans and Payment

4.1 Subscription Plans: We offer Starter, Growth, and Custom subscription plans. Each plan has specific features, limitations, and pricing as described on our website. Pricing is subject to change, but changes will not affect your current subscription term.

4.2 Subscription Term and Billing Cycles:

Subscriptions are available on monthly or annual billing cycles
The subscription term begins on the date of activation and continues for the selected billing period
All prices are in Indian Rupees (INR) and exclude applicable taxes (GST, which will be added as applicable)
Annual subscriptions offer a discount equivalent to 2 months free compared to monthly billing

4.3 Auto-Renewal:

Subscriptions automatically renew at the end of each billing period unless cancelled at least 7 days before the renewal date
You will be charged the then-current subscription fee for your plan at the time of renewal
We will send you a renewal reminder via email before the renewal date
You can disable auto-renewal at any time through your account settings or by contacting support
If auto-renewal is disabled, your subscription will expire at the end of the current billing period

4.4 Payment Methods and Processing:

Payments are processed securely through Razorpay, our authorized payment gateway partner
We accept major credit cards, debit cards, UPI, net banking, and other payment methods supported by Razorpay
Payment must be made in advance for each billing period
You authorize us to charge your selected payment method for all subscription fees and applicable taxes
You are responsible for maintaining valid payment information in your account

4.5 Late Payment and Collection:

If payment fails or is declined, we will attempt to retry the payment
If payment remains unpaid after 7 days from the due date, we may suspend your account
If payment remains unpaid after 30 days, we may terminate your subscription
You remain responsible for all fees incurred during any suspension period
We reserve the right to use collection agencies or legal action to recover unpaid fees
You may be charged interest on overdue amounts at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower

4.6 Free Trial: We offer a 7-day free trial period. During the trial, you have full access to the features of your selected plan. No payment is required during the trial period. If you do not cancel before the trial ends, your subscription will automatically begin and you will be charged.

4.7 Refund Policy:

Refunds Available:
- Refunds may be provided within 7 days of initial subscription if the Service has not been substantially used
- Refunds for annual subscriptions may be prorated if cancellation occurs within the first 30 days
- Refunds may be provided if we fail to deliver the Service as described due to our error
- Refunds for duplicate payments or billing errors will be processed within 14 business days
Refunds Not Available:
- After 7 days from the subscription start date (for monthly plans) or 30 days (for annual plans)
- If the Service has been substantially used or accessed
- For add-on features that have been activated and used
- For subscriptions cancelled due to violation of these Terms
- For partial periods if you cancel mid-billing cycle (no prorated refunds for unused portions)
- For any fees related to third-party services (e.g., payment gateway charges)
All refund requests must be submitted through our support team or account dashboard
Refunds, if approved, will be processed to the original payment method within 14-21 business days
Refund decisions are at our sole discretion, except where required by applicable law

5. Add-on Features

Additional features such as WhatsApp Communication and Mess & Inventory Management are available as add-ons. These are billed separately in addition to your base subscription plan.

Add-on features can be added or removed at any time, with charges prorated accordingly.

6. User Responsibilities

You agree to:

Use the Service only for lawful purposes and in accordance with these Terms
Provide accurate, current, and complete information
Maintain and update your information to keep it accurate
Comply with all applicable Indian laws and regulations
Not use the Service to violate any third-party rights
Not attempt to gain unauthorized access to the Service or related systems
Not interfere with or disrupt the Service or servers
Not use automated systems to access the Service without permission

7. Data Ownership, Processing, and Storage

7.1 Data Ownership: You (the PG owner) retain full ownership of all data you input into the Service, including but not limited to:

Tenant information, including KYC documents, images, and personal identification documents
Property details, room assignments, and occupancy records
Financial records, rent collection data, and billing information
All other data, content, and materials uploaded or created through the Service ("Customer Data")

7.2 Data Processor Relationship: HarGharPG acts solely as a data processor on your behalf. We process Customer Data only in accordance with your instructions and for the purpose of providing the Service. We do not claim any ownership rights to your Customer Data.

7.3 Google Drive Storage:

Customer Data, including sensitive files such as KYC documents and images, is stored on your Google Drive account, not on HarGharPG servers
HarGharPG accesses your Google Drive through secure API connections only to facilitate the Service functionality
We do not store sensitive files, documents, or images on our servers
You are responsible for maintaining appropriate access controls and security settings on your Google Drive account

7.4 Google Drive Access Revocation: If you revoke Google Drive access or if such access is terminated for any reason:

HarGharPG will immediately cease accessing your Google Drive
You will be notified of the access termination
Certain Service features that depend on Google Drive access may become unavailable
You may need to re-authorize Google Drive access to restore full Service functionality
Your Customer Data remains on your Google Drive and is not affected by access revocation

7.5 Data Security: We implement industry-standard security measures, including encryption in transit (SSL/TLS) and at rest, to protect data during processing. However, you are responsible for:

Maintaining the confidentiality of your account credentials
Securing your Google Drive account and access credentials
Implementing appropriate access controls for your Google Drive data
Complying with applicable data protection laws regarding tenant data

7.6 Privacy: Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Intellectual Property

The Service, including its original content, features, and functionality, is owned by Cohesyn and is protected by Indian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of the Service without our express written permission.

9. Service Availability and Modifications

9.1 Uptime Commitment: We strive to maintain high availability of the Service and use our best efforts to ensure the Service is accessible. However:

We do not guarantee uninterrupted, error-free, or secure access to the Service
You should not rely on perfect uptime or continuous availability
The Service is provided on an "as is" and "as available" basis
We do not commit to any specific uptime percentage or service level agreement (SLA) unless separately agreed in writing

9.2 Scheduled Maintenance: We may perform scheduled maintenance during which the Service may be temporarily unavailable. We will provide reasonable advance notice of scheduled maintenance when possible, typically via email or in-app notifications.

9.3 Force Majeure: We are not liable for any failure or delay in performance under these Terms that results from circumstances beyond our reasonable control, including but not limited to:

Natural disasters, acts of God, or extreme weather conditions
War, terrorism, civil unrest, or government actions
Pandemics, epidemics, or public health emergencies
Internet or telecommunications failures, cyberattacks, or distributed denial-of-service (DDoS) attacks
Failures of third-party service providers (including Google Drive, Razorpay, or cloud infrastructure providers)
Strikes, labor disputes, or shortages of materials
Changes in laws, regulations, or government policies

9.4 Service Modifications: We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We may also add new features or impose limits on certain features. We will provide reasonable notice of material changes that negatively impact your use of the Service.

9.5 Updates: We may release updates, patches, or new versions of the Service. You may be required to accept updates to continue using the Service. We are not obligated to provide updates or support for older versions of the Service.

10. Limitation of Liability and Indemnity

10.1 Limitation of Liability: To the maximum extent permitted by applicable law:

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied
We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement
We do not guarantee that the Service will be error-free, secure, uninterrupted, or meet your specific requirements
Our total aggregate liability for all claims arising out of or related to these Terms or the Service, regardless of the form of action (whether in contract, tort, strict liability, or otherwise), shall not exceed the total amount of fees you paid to us in the 12 months immediately preceding the event giving rise to the claim
If you have not paid any fees in the 12 months preceding the claim, our total liability shall not exceed INR 1,000

10.2 Exclusions from Liability: In no event shall we be liable for:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, business opportunities, or goodwill
Costs of procurement of substitute services
Loss or corruption of data (except as required by applicable law)
Damages resulting from your use or inability to use the Service
Damages resulting from unauthorized access to or alteration of your data
Damages resulting from third-party services (including Google Drive, Razorpay, or other integrations)
Damages resulting from force majeure events as described in Section 9.3

10.3 Data Backup Responsibility: You are solely responsible for backing up your data. We are not liable for any loss of data or information, including Customer Data stored on your Google Drive or processed through the Service. You should maintain independent backups of all important data.

10.4 Mutual Indemnity:

Your Indemnification: You agree to indemnify, defend, and hold harmless HarGharPG, Cohesyn, and our officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
- Your use or misuse of the Service
- Your violation of these Terms or any applicable laws or regulations
- Your violation of any third-party rights (including intellectual property, privacy, or data protection rights)
- Your Customer Data or any content you upload, transmit, or process through the Service
- Your failure to obtain proper consent from tenants or other data subjects
- Any disputes between you and your tenants or third parties
Our Indemnification: We agree to indemnify, defend, and hold you harmless from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
- Our violation of these Terms
- Our violation of applicable data protection laws in our capacity as a data processor
- Our gross negligence or willful misconduct in providing the Service
Each party will promptly notify the other of any claim subject to indemnification and cooperate in the defense
The indemnifying party will have sole control over the defense and settlement of the claim, subject to the indemnified party's right to participate with its own counsel at its own expense

10.5 Essential Purpose: The limitations and exclusions in this Section 10 are fundamental elements of the basis of the bargain between you and us. The Service would not be provided at the stated pricing without such limitations.

11. Termination

11.1 Termination by You:

You may cancel your subscription at any time through your account settings or by contacting support
Cancellation takes effect at the end of your current billing period
You will continue to have access to the Service until the end of the paid billing period
No refunds will be provided for the remaining period of your current billing cycle (except as specified in Section 4.7)
You must export or download your data before the termination date, as access will be restricted after termination

11.2 Termination by Us: We may suspend or terminate your account immediately, with or without notice, if:

You violate these Terms or any applicable laws or regulations
You fail to pay subscription fees after the grace period specified in Section 4.5
You engage in fraudulent, illegal, or harmful activities
You breach any material provision of these Terms
We are required to do so by law, court order, or government regulation
You become insolvent, file for bankruptcy, or cease to operate your business
We determine, in our sole discretion, that your use of the Service poses a security risk or threatens the integrity of the Service

11.3 Data Return and Export:

Upon termination (by either party), you may request export of your Customer Data
We will provide you with access to export your data in a standard format (e.g., CSV, JSON) for a period of 30 days after termination
Data export requests must be submitted within 30 days of termination
Since your data is stored on your Google Drive, you retain direct access to your files stored there
We will assist with data export for data stored in our systems (e.g., configuration, settings, metadata)
You are responsible for downloading and backing up your data before termination

11.4 Post-Termination Data Retention:

We may retain your account information and Customer Data for a period of up to 90 days after termination for:
- Legal compliance and record-keeping requirements
- Dispute resolution and enforcement of these Terms
- Prevention of fraud or abuse
- Account recovery purposes (if you request reactivation)
After the retention period, we will delete or anonymize your Customer Data from our systems, except where retention is required by law
Data stored on your Google Drive remains under your control and is not affected by our retention policies
You may request earlier deletion of your data, subject to legal requirements

11.5 Effect of Termination:

Upon termination, your access to the Service will immediately cease (or at the end of the billing period if terminated by you)
All licenses and rights granted to you under these Terms will terminate
You must immediately stop using the Service and delete any copies of the Service or related materials
You remain liable for all fees and charges incurred up to the termination date
Sections that by their nature should survive termination (including Sections 7, 10, 12, 15, and 16) will continue to apply

12. Governing Law and Dispute Resolution

12.1 Governing Law: These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

12.2 Jurisdiction: Any disputes, controversies, or claims arising out of or relating to these Terms, the Service, or the relationship between you and us shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India. You irrevocably consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

12.3 Informal Resolution: Before initiating any formal legal proceeding, you agree to contact us at the contact information provided in Section 14 to attempt to resolve the dispute informally. We will make good faith efforts to resolve disputes within 30 days of receiving notice.

12.4 Arbitration (Optional): If informal resolution is unsuccessful, disputes may be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 2015 of India. The arbitration shall be conducted in Hyderabad, Telangana, India, in the English language, by a single arbitrator appointed by mutual agreement or by a recognized arbitration institution. The arbitrator's decision shall be final and binding on both parties.

12.5 Exceptions: Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights or to prevent irreparable harm, without first engaging in informal resolution or arbitration.

13. Security and Compliance

13.1 Security Measures: We implement industry-standard security measures to protect the Service and Customer Data, including:

Encryption: Data is encrypted in transit using TLS 1.2 or higher protocols, and data at rest is encrypted using AES-256 or equivalent standards
Access Controls: Role-based access controls and authentication mechanisms to limit access to authorized personnel only
Network Security: Firewalls, intrusion detection systems, and regular security monitoring
Regular Updates: Security patches and updates applied promptly to address known vulnerabilities
Security Audits: Regular security assessments and vulnerability testing

13.2 Incident Response: In the event of a security incident or data breach:

We will investigate the incident promptly and take appropriate remedial measures
We will notify affected customers within 72 hours of becoming aware of a breach that affects their Customer Data, as required by applicable law
We will cooperate with relevant authorities and comply with data breach notification requirements under Indian data protection laws
We will provide reasonable assistance to help you address the impact of any security incident

13.3 Customer Security Obligations: You are responsible for:

Maintaining the security and confidentiality of your account credentials (username, password, API keys)
Securing your Google Drive account, including:
- Using strong passwords and enabling two-factor authentication
- Managing access permissions and sharing settings appropriately
- Regularly reviewing and revoking access for unauthorized applications
- Keeping your Google account recovery information up to date
Not sharing your account credentials with unauthorized persons
Immediately notifying us of any unauthorized access or security breach
Complying with all applicable data protection laws regarding tenant data
Obtaining proper consent from data subjects before processing their personal information

13.4 Compliance:

We strive to comply with applicable Indian data protection laws and regulations
We maintain reasonable security practices and procedures as required by law
You are responsible for ensuring your use of the Service complies with all applicable laws, including data protection, privacy, and tenant protection laws
We may suspend or terminate your account if we determine that your use of the Service violates applicable laws or regulations

13.5 Third-Party Services: The Service integrates with third-party services (including Google Drive and Razorpay). We are not responsible for the security practices of these third parties. You should review and comply with their respective terms of service and privacy policies.

14. Changes to Terms

14.1 Right to Modify: We reserve the right to modify these Terms at any time to reflect changes in our Service, legal requirements, or business practices. Material changes will be effective 30 days after we provide notice to you.

14.2 Notice of Changes: We will notify you of material changes by:

Sending an email notification to your registered email address
Displaying a prominent notice within the Service
Posting the updated Terms on our website with a new "Last updated" date

14.3 Acceptance of Changes: Your continued use of the Service after the effective date of the changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and cancel your subscription before the changes take effect.

14.4 Material Changes: For the purposes of this section, "material changes" include but are not limited to: changes to pricing, payment terms, data processing practices, liability limitations, dispute resolution procedures, or termination rights.

15. Definitions

For the purposes of these Terms, the following terms have the meanings set forth below:

"Service" or "Services" means the HarGharPG web-based property management platform, including all features, functionality, software, applications, and related services provided by us.
"Customer Data" means all data, information, content, and materials (including tenant information, KYC documents, images, property details, financial records, and any other data) that you input, upload, transmit, or process through the Service.
"SaaS" means Software as a Service, referring to the cloud-based delivery model of the Service.
"Customer," "you," or "your" means the individual or entity that registers for and uses the Service, typically a PG owner or operator.
"HarGharPG," "we," "us," or "our" means Cohesyn, the provider of the HarGharPG Service.
"Subscription" means the paid access to the Service for a specified billing period (monthly or annual).
"Billing Period" means the recurring period for which subscription fees are charged (monthly or annual).
"Google Drive" means Google's cloud storage service where Customer Data, including sensitive files, is stored.
"Razorpay" means Razorpay Software Private Limited, our authorized payment gateway partner.
"Terms" means these Terms of Service, including all amendments and modifications.

16. Contact Information

If you have questions, concerns, or requests regarding these Terms, please contact us:

Company: Cohesyn
Website: cohesyn.in
Service: HarGharPG
Registered Office: Hyderabad, Telangana, India
Email: Please use the contact form on our website or reach out through your account dashboard

We will respond to your inquiries within a reasonable timeframe, typically within 5-7 business days.

17. Miscellaneous

17.1 Entire Agreement: These Terms, together with our Privacy Policy and any additional agreements you enter into with us regarding specific features or services, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

17.2 Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, it shall be severed from these Terms. The remaining provisions will remain in full force and effect.

17.3 Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of HarGharPG.

17.4 Assignment: You may not assign or transfer these Terms or your account, in whole or in part, without our prior written consent. Any attempted assignment or transfer without consent will be void. We may assign these Terms, in whole or in part, or transfer our rights and obligations under these Terms, to any third party without your consent, including in connection with a merger, acquisition, or sale of assets.

17.5 Relationship: These Terms do not create a partnership, joint venture, employment, or agency relationship between you and us. You are an independent customer of the Service.

17.6 Force Majeure: Neither party will be liable for any failure or delay in performance under these Terms due to circumstances beyond its reasonable control, as described in Section 9.3.

17.7 Notices: All notices required or permitted under these Terms must be in writing and delivered to the contact information provided in Section 16. Notices will be deemed delivered when: (a) delivered personally, (b) sent by registered mail or courier (3 business days after sending), (c) sent by email (when the sender receives confirmation of receipt), or (d) displayed within the Service.

17.8 Language: These Terms are written in English. If these Terms are translated into other languages, the English version will prevail in case of any conflict or discrepancy.

Terms and Conditions